About Course

Set up, run and scale a professional call centre with VICIdial, the open-source contact centre suite. Learn installation, carriers, campaigns, predictive dialing, inbound routing, reporting and integrations.

Course Content

Introduction to VICIdial and call centre concepts

Installing ViciBox and first setup

SIP carriers, trunks and dial plans

Phones, users and user groups

Campaigns and dial methods: manual, ratio and adaptive predictive

Lists, lead loading and DNC management

Inbound groups, IVR and call routing

Agent screen, scripts and dispositions

Call recording, quality and monitoring

Reports and real-time dashboards

APIs and CRM integration

Clustering, scaling and security hardening

VICIdial Telephony Systems